The Keys to Our Success

Our experienced, capable, and friendly local staff helps insure that our guests have a great experience and that our owners’ investments are safeguarded.

Average occupancy rate across all of our rental properties is 80% (while some premium units are filled 95% of the time). Our great management staff, friendly and knowledgeable reservationists, and ongoing investment in a prominent online presence are three key reasons for this success.

And unlike some rental management companies, we engage in no real estate sales, so we can devote our full time and attention to our owners’ rental properties. ❀

Kauai Property Management Marketing

Nearly all travelers use online searches to locate vacation rental properties. And of travelers who eventually reserve a rental, more than 60% will book their property online. Ahh Aloha invests consistently in assuring a top online presence, high visibility on search engines, and a fast and simple online booking process.

At the same time, we have reservationists available 7 days a week, so that we’re here for travelers who prefer personal communication; and we work with numerous travel agencies, both large and small, to meet the needs of guests who prefer to have professionals do their searching for them. ❀

Our Key Marketing Initiatives Include:

• Organic page 1 ranking on Google for key search terms
• Paid top placement on Google and Bing for the ten most used search terms
• Paid advertising on all major vacation rental portals including VRBO, HomeAway, FlipKey, ClearStay, Vacation Rental Agent, Hawaiian Beach Rentals, and others
• Integrated vacation rental software that places our properties on 24 partner sites, for maximum exposure
• Strong relationships with travel agents. Travel agency commissions paid by Ahh Aloha, as incentive for travel agents to book their clients with us
• State of the art vacation rental software, to make the online booking process clear and easy 24/7.
• High-quality professional photographs insuring customers see the beauty of your property and its view.
• Immediate automated email responses, so prospective guests receive availability information while they are sitting in front of their computer shopping
• Updated, attractive, and easy-to-use website, to make searching more exciting and reserving a breeze online and on mobile devices.
• Reservationists who greet travelers with aloha 7 days a week.

Guest Management & Relations

We pride ourselves on prompt and friendly attention to our guests, whether they’d like our help in shopping for a rental, have questions after they’ve booked, or need assistance once they’ve arrived. Our mobile phone app invites guests to submit comments about their experience even before they’ve departed, providing us the opportunity to address any issues they may experience while they’re still around to enjoy the results. Check-in inspections help us catch problems before guests do, and responsive maintenance minimizes the impact on guests of the inevitable minor problems that crop up from time to time. ❀

After the Sale – Services to Guests:

• Full-time guest services assistance
• 24-hour emergency line
• Concierge services available
• Office open 7 days a week
• Each unit inspected prior to every guest arrival
• Mobile phone app, to help us stay in touch with our guests and to insure they always have important unit information at their fingertips. App includes Kauai information about activities, restaurants, beaches, hikes, and safety.

Services to Owners

We’re here to make things easier for you. We know your property is an important investment and will make sure not only that it’s rented, but that it’s inspected, cleaned, maintained and repaired. Our state-of-the-art rental management software means you’ll always get complete and accurate information about your property. Our satisfied owners — many of whom have been with us since the beginning, more than 15 years ago — are living testimony to our success. ❀

Making Vacation Rental Ownership
Easy and Profitable For Owners:

• A proven 15-year track record of high occupancy rates
• Regular rate reviews to make sure you’re getting the most from your investment
• Clear, detailed, and easy-to-understand owner statements
• Prompt owner payments, via direct deposit
• 24/7 online access to your unit calendar
• OwnerWeb access, giving you the ability to download your owner statements, enter holds into your calendar, view booking details, and access a variety of information reports
• Experienced maintenance staff, and long-standing relationships with reliable technicians and service providers. We can take care of all repairs, large and small.
• Management of all regular, ongoing service needs: window cleaning, pest control, lanai power-washing, etc
• A reliable and responsive housekeeping staff numbering more than 20 hard-working men and women. They not only clean your property, they watch over it, and look out for your guests, with dedication and caring.
• Our inspectors look for, photograph, and report maintenance issues prior each guest arrival
• A rate structure that allows you to increase your exposure through independent sources and bring in your own bookings at a reduced commission. Regular commission rate is 25% and reduced owner-referred commission rate is 15%.
• Hawaii tax filing service available for a small additional fee